Shipping policy

 

Standard shipping times:

 

Delivery typically takes 5-9 business days; exceptions may apply during holidays, times of low stock, or for international orders.

 Please note all prices on the store are in USD unless stated otherwise. 

Brazil: 10 to 25 days

Latin America: 10 to 25 days 

Africa: 10 to 25 days 

Other countries: 14 to 30 days

Busy season: 20-40 days

Exceptions apply. Unfortunately, due to some specific customs procedures, delivery to some countries is currently unavailable. We do not send to the OFAC sanctions countries list: Balkans, Belarus, Burma, Ivory Coast (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria and Zimbabwe.

Some distant areas may take a little longer, but we will take you!

• Delivery dates provided are estimates calculated from the date of dispatch of an order for shipping, taking transit time into account.

• Deliveries may take longer than expected due to an incorrect delivery address, bad weather, strict customs clearance procedures or any other unavoidable circumstance.

• Please note that import duties and any other additional import charges and taxes are not included in the item price or shipping costs. These charges are ultimately the buyer's responsibility.

ORDER CONFIRMATION

After payment is processed, an order confirmation email will be sent to the email listed at checkout. After email confirmation is sent, your order will begin to be processed. Once an order is shipped, it cannot be cancelled. A refund request can be opened upon delivery.

PROCESSING TIME

Order processing time can take 1 to 4 business days *. Processing includes checking, packaging and sending orders to the post office. After all of these procedures, the tracking number will be provided to you by email. 

• If you place your order after 11:45 am on Friday or on the weekend (Saturday or Sunday), your order will be shipped the following week.  

PAYMENT ORDER

All customers are charged at the time of purchase.

Separate shipments

When you order multiple items at a time, they can be shipped separately, so you can get there faster. Due to the warehouse location and product availability, items can be shipped in separate shipments. You can receive one item before the next. We do this so that you can get your items as soon as possible. In that case, you will receive two or more tracking numbers.